REFUND EXPLAINED
Online shopping returns
Prepare the right information before a refund dispute.
General information only, not a promise of legal rights or a confirmed refund amount.
Understand the return reason
Changing your mind and receiving a defective or misdescribed product can lead to different rights.
Dates and condition matter
Local laws may have return windows and exceptions that vary by product and condition.
Keep records
Save receipts, listings, photos, and communication. This MVP does not determine return eligibility.
Official referenceKorea Consumer Agency ↗Consumer24 ↗